ELITE APPLIANCE PROS
Privacy Policy
Elite Appliance Pros (“Elite Appliance Pros,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website and service request process. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your information.
Information We Collect
When you visit our website, request an appointment, contact us, or use our appliance repair services, we may collect information such as: Name; Phone number; Email address; Service address; Appliance type and brand; Model and serial number; Description of the appliance issue; Appointment preferences; Service history; Communications you send to us; and website usage information, including IP address, browser type, device information, and pages visited. We may also receive information from appliance manufacturers, warranty administrators, service partners, or other parties when necessary to provide or coordinate appliance repair services.
How We Use Your Information
We may use the information we collect to: respond to service inquiries; schedule and manage repair appointments; contact you regarding your service request; provide appointment reminders and technician updates; provide repair status updates; communicate about parts, estimates, or service completion; provide customer support; maintain service and business records; improve our website, operations, and customer experience; prevent fraud, misuse, or security issues; and comply with applicable legal and regulatory requirements.
Phone Calls and Text Messages
When you provide your phone number and submit a service request, you authorize Elite Appliance Pros to contact you regarding your request by telephone or text message. These communications may include appointment confirmations, scheduling updates, technician arrival notifications, repair status updates, service follow-ups, and other communications related to your requested service. By submitting a service request through our website, you agree to be contacted by Elite Appliance Pros regarding your service request by phone or text message. Message and data rates may apply. Consent is not a condition of purchase. The frequency of messages may vary depending on your service request and appointment status. You may opt out of non-essential text messages at any time by replying STOP to a text message, where applicable. You may reply HELP for assistance or contact us directly. Elite Appliance Pros does not sell, rent, or share your mobile phone number or SMS consent information with third parties for their own marketing purposes.
Sharing of Personal Information
We do not sell your personal information. We may share personal information when reasonably necessary with employees and technicians providing your service; scheduling and customer communication providers; website hosting and technology providers; payment processors; appliance manufacturers; warranty companies and warranty administrators; service contract providers; business partners involved in fulfilling an authorized service request; and government agencies, regulators, or law enforcement when required by law. Third-party providers are expected to use personal information only for legitimate business purposes related to the services they provide.
SMS Consent Information
Mobile information, including phone numbers, mobile opt-in data, and SMS consent, will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that assist us in delivering text messages or customer communications, but only as necessary to provide those services.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, measure website performance, and improve the user experience. These technologies may collect information such as IP address, browser type, device type, operating system, pages visited, time spent on the website, and referring website or source. We may use third-party analytics tools to help us understand how visitors interact with our website. You can generally control or disable cookies through your browser settings.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide and manage appliance repair services; maintain service and warranty records; respond to customer questions; meet accounting and business requirements; resolve disputes; enforce agreements; and comply with legal obligations.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you. Some information may need to be retained for legitimate business, warranty, accounting, legal, or regulatory purposes. You may also opt out of promotional communications at any time. Opting out of promotional communications does not prevent us from contacting you regarding an active appointment, repair, warranty claim, payment, or other service-related matter.
Third-Party Websites
Our website may contain links to websites operated by third parties, including manufacturers, warranty companies, or other service providers. Elite Appliance Pros is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
Children’s Privacy
Our website and appliance repair services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information from a child under 13 has been collected, we may take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. When changes are made, the Effective Date at the top of this page will be updated. Your continued use of our website after changes are posted constitutes your acknowledgment of the updated Privacy Policy.
If you have questions about this Privacy Policy, your personal information, or our communication practices, please contact us: Elite Appliance Pros, Suwanee, Georgia, Phone: (770) 415-0023, Email: info@eliteappliancepros.com